Effective Date: 12th July, 2024

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At Birina Handmade®, we strive to ensure our customers are satisfied with their purchases. If you are not completely satisfied with your purchase, our refund policy outlines the process and conditions for returns and refunds.

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​This refund and cancellation policy outlines how you can cancel or seek a refund for a product/service that you have purchased through the Platform.

 

Under this policy: Cancellations will only be considered if the request is made within 5 days after placing the order. However, cancellation requests may not be entertained if the orders have been communicated to such sellers/merchant(s) listed on the Platform and they have initiated the process of shipping them, or the product is out for delivery. In such an event, you may choose to reject the product at the doorstep.

 

Birina Handmade does not accept cancellation requests for perishable items like flowers, eatables, etc. However, a refund/replacement can be made if the user establishes that the quality of the product delivered is not good.

 

In case of receipt of damaged or defective items, please report to our customer service team. The request would be entertained once the seller/merchant listed on the Platform, has checked and determined the same at its end. This should be reported within 5 days of receipt of products. In case you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service within 5 days of receiving the product.

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The product must be returned in its original state, not altered, not used, and not damaged. The original tags must be intact. Once verified, a 100% refund will be issued. Every return request must accompany the order ID generated during the purchase and sent to your email by default along with the product. 

 

The customer service team after looking into your complaint will take an appropriate decision. In case of complaints regarding the products that come with a warranty from the manufacturers, please report the issue accordingly. In case of any refunds approved by Birina Haandmade, it will take 5-7 days for the refund to be processed for you.

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​Payment Failures: We are not responsible for any payment failures at your end or your payment service provider's end. In such cases, we recommend that you contact your banking or UPI or payment service provider for assistance.

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Birina Handmade®

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